At Bharpeth, we are committed to providing our customers with a seamless and satisfying experience. Our daily tiffin service operates on a subscription-based model, offering weekly and monthly plans for healthy and tasty meals delivered to your doorstep. To enhance your experience, we have incorporated a wallet option in our application, allowing users to conveniently opt for a subscription after topping up their wallet through Razorpay. We also provide the flexibility for customers to enjoy one-time meals as per their preference.
1. Meal Cancellation:
- Customers can cancel any particular day's meal within the cutoff time.
- The canceled meal will be automatically extended to the end of the subscription.
2. Order Changes:
- Changes or additions to the meal plan are permitted only before the respective cutoff times.
- After the cutoff time, no changes, cancellations, or additions will be entertained for the same day's meal.
3. Subscription Cancellation:
- Customers have the option to cancel their subscription at any time.
- If a subscription is canceled in the middle, excluding the day of cancellation, a refund will be processed only if the cancellation is made before the cutoff time.
4. Refund Process:
- Refunds will be issued to the original payment method.
- Refund will be initiated within 7 working days
- Refunds are applicable only for canceled meals or canceled subscriptions if the request is made before the cutoff time.
- Refunds will not be provided for meals canceled after the cutoff time.
5. Exception:
- If the cutoff time is missed, the particular day's meal will be counted, and no refund will be issued.